100%  Guarantee - (Exception: embroidered products are not returnable) Items may be returned in original condition for a refund or credit within 15 days of delivery. Shipping charges will be refunded only if the return is our error. All returns must be accompanied by the packing slip and return authorization number by calling 888-815-3455. Returns may take a week to process.

We appreciate your browsing and shopping our on line store. Please E-mail us at service@keepsakes-etc.com with your questions, comments and suggestions on how to improve our site, and new products you may be interested in.

ORDER PROCESSING: We accept American Express, Visa, MasterCard, Discover, and money orders. Please make money orders out to Keepsakes Etc. 7320 W. Akron Canfield Rd. - Canfield, Ohio  44406. We are PCI compliant and do not store credit cards. Our internet site is built on the Yahoo system, which utilizes industry-standard security. Orders may also be submitted by phone, toll free 1-888-815-3455.

SALES TAX: Sales tax of 6.75 % will apply to residents of Ohio only, in which we are registered.

SHIPPING & HANDLING: We ship to Canada and the United States, international orders shipped only with pre-approval, please e-mail us at the above address. Stock orders are processed and shipped within 24 hours. Out of stock orders will automatically be backordered. Our shipping rates are as follows:

   $9.99 - $15.99 for one product per zone on US map, additional items are $1-$3 per item.

Thank you - 1-888-815-3455