Shipping

Question: What shipping carriers do you use?

Carriers we use: USPS, UPS, and FedEx

Our logistics team analyzes your order destination and determines the best carrier for shipping. This is based on product weight, location, and timing.

 

Question: How long will it take to get my order?

Orders are shipped within 1 to 2 business days from receipt of the order. We ship from Ohio and the chart below gives estimated delivery times.

Question: How is the cost of shipping calculated?

For exact shipping charges, proceed to the checkout cart and enter the address - shipping method. Hit the apply button and the exact shipping charge will be displayed on the order.

Standard shipping is based on destination - $6.99 (OH,PA) - $7.99-$11.99 MID SECTIONS - $13.99 (OR,WA) - Plus $.50-$1 for each additional item.

*SPECIAL ORDERS, CANADA and LARGE QUANTITY orders will have shipping charges calculated by weight and zip code.

****NOTE FOR AIR SHIPMENTS***

SATURDAY IS NOT A CUSTOMARY DELIVERY DAY FOR 2ND DAY AND NEXT DAY AIR SHIPMENTS – UPS HAS AN ADDITIONAL FEE FOR SATURDAY DELIVERY (IF THE LOCATION  IS AVAILABLE), AND THE ORDER WILL NEED TO BE PLACED WITH OUR CUSTOMER SERVICE DEPARTMENT 888-815-3455.

2ND DAY AIR - fee is based on dimensional weight - $19 - $52 plus $1 - $2 for each additional item.

****Orders placed 2nd day late Wednesday EST will processed Thursday and will be delivered on Monday, (per note above) as Saturday is not a standard UPS delivery day..

 NEXT DAY AIR - prices are quoted by zip code, dimensional weight and delivery time. Please call 888-815-3455 for additional information.

Keepsakes Etc will determine shipping either UPS or USPS depending on the quickest and most economical method.

 Question: Can I ship my order internationally?

Yes, Keepsakes Etc will ship internationally. We do require pre-approval, please e-mail  service@Keepsakes-Etc.com with the product description and complete address. We will promptly quote shipping and handling information and expected delivery time through the United States Postal Service International Priority mail..

 Questions: Will all items on my order ship together or separately?

We ship over 95% of our orders complete. When shortages arise we contact the customer to determine order processing instructions.

 Question: Do you ship to APO/FPO addresses?

Yes, we ship to all APO/FPO military addresses.  

When shipping to an APO/FPO address, use the following format for filling out the address form:

John Doe
Address Line 1
Address Line 2 (if needed)
APO, AP 91645-0000 (ZIP code for your location)
USA  

Please include the 4-digit ZIP code extension if possible for all military addresses. Enter APO or FPO for the city and AP or AE for the state



Billing

Question: When will I be charged for my order?

Credit cards are pre-authorized when the order is place on the web-site and captured during processing and shipping.

 Question: I think I was charged twice. How can I get a refund?

Yes, Contact customer support immediately and we will research and resolve the issues. Under normal circumstances credit cards are pre-authorized and cannot be double charged. Some banks show a pre-authorization and a pending sale, but it is not a double charge.

 Question: Do you charge sales tax?

Orders shipped to Ohio must pay 7% sales tax.
Residents of other states are not charged sales tax.  

Embroidery & Monogramming

Question: Can I get a Logo on a bag?

Yes, we specialize in special and custom orders. Please email service@keepsakes-etc.com or call 888-815-3455 to speak to a customer specialist.

Returns & Exchanges

Question: What is your return/exchange policy?

Usually all items from the Keepsakes Etc store are custom embroidered per the customers selection. These items cannot be returned. If an item is not embroidered it may be returned in its original condition with tags and packaging within 15 days.

Questions: How long will it take to receive a refund?

Refunds are completed the day the item is returned to our warehouse.  Shipping charges are not refundable.

Orders

Question: What is the status of my order?

We email the tracking numbers (UPS, USPS, or FedEx) to the email entered in the order. They are send to your directly from USPS or UPS (E-mail reads Quantum View). If additional order information is required please call Customer Service at 888-815-3455 or service@keepsakes-etc.com

 Question: Can I add something to the order I just placed?

Please email service@keepsakes-etc.com or call 888-815-3455 as quickly as possible. We try to process and ship most orders the same business day. Contacting us ASAP with the additional products will allow us to ship the order complete.

 Question: I made a mistake on my order, can I change it?

Contact Customer Service at 888-815-3455 or email us at service@keepsakes-etc.com.  

Note: We try to embroider and ship every order the same business day – time is of the essence when canceling an order.

 Question: How do I cancel my order?

To cancel your order, contact Customer Service at 888-815-3455 or email us at service@keepsakes-etc.com. 

Note: We try to embroider and ship every order the same business day – time is of the essence when canceling an order. 

 

Question: How long does it take to have items personalized?

Most bags are personalized and shipped within 1 to 2 business days Monday through Friday. We will notify you about an out of stock item and provide an estimate for restocking.

 Question: I want to order by mail. What address should I send my mail order to?

Please complete - Order Form and mail it to:
Keepsakes Etc - Keepsakes Etc
7320 West Akron Canfield Rd Suite B
Canfield, Ohio 44406 

All money orders should be made out to Keepsakes Etc our parent company.

 

Question: Is your Website Secure? 

The following is a description of steps Yahoo Small Business takes to protect your information from misuse when ordering through a Store.

  • Secure Socket Layer (SSL):  Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time a Store asks for a credit card number during checkout for payment, it'll be SSL encrypted. The information you provide will be stored securely on our servers.
  • CISP Compliance: Store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

 

General Information

Question: What Holidays are you closed?

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day